FedLoan sucks

We interrupt your regularly scheduled programming to complain about the worst student loan servicer. The WORST.

I have been calling FedLoan nearly every week since April to resolve an issue. Not only have I had to wait on hold for at least 20 min every time, I've also gotten conflicting advice from every rep I've spoken to.  If I try to resolve the issue by contacting customer service via email, I don't even get a response. When I complained that the last rep I spoke to said they did something and they didn't, the response I got was that I could easily go online and take care of it myself. I said (in a very loud and frustrated voice) that I would have had I known the rep messed up and didn't take care of it on the phone. Since the rep said it was taken care of, I had no reason to believe it was LIE.

Actually, it wasn't a lie; it was an oversight, a mistake, which is even worse. They don't even know what they're talking about!  I finally got to the bottom of the issue and will hopefully see it reflected in my account in 24 hours.  I still requested to be escalated to a manager and vented my frustration at her for about 5 minutes, ending with, "If you're not going to fix this issue t.o.n.i.g.h.t, please advise me on how to transfer my loan to another service provider." I was very calm and professional in how I yelled at her about her incompetent staff.  I know they're probably recording me "for training and quality purposes." Such BS.

Worst service ever.