After last week's stress it was nice to enjoy the past few days off. Even though we don't celebrate Christmas I love this time of year and I enjoy seeing everyone's posts about the holiday and their vacations.
My husband went back to work today after the long holiday weekend so it was my first actual vacation day on my own. I made a huge list and started hacking away at it: donating clothes, cleaning out closets, taking care of other stuff. One of the items on my list was to return the extra menopur from the last cycle to the local pharmacy I got it from. The pharmacy happens to be in the same building as my clinic so I went there after to see if I can chat with my nurse. It was eerily calm - waiting room was empty, phones were quiet, there was none of the usual bustle that happens every morning with monitoring.
I met with my nurse. I made sure she has updated info for my thyroid; I verified what testing, if any, is coming up on expiring that needs to be updated; we went over a potential FET calendar; and I talked to her about the incident from last week. She apologized and sympathized. I debated whether to bring it up to the office manager.
After meeting with the nurse I asked to speak to the financial counselor. I got an email saying that the embryos we just froze are up for a "Upcoming Service Renewal" for nearly $2,000 for which they will just charge my card on file. First of all, cryopreservation was included in our global fee that we paid at the baseline appointment. Second of all, you don't just charge someone money without telling about it and having it authorized first! Wth?? The financial person wasn't available but the front desk person assured me that she would contact her and get back to me with an answer. And if it was automatically generated it doesn't inspire much confidence. They seriously need to get their shit together.
Before leaving I decided about talking to the office manager. What happened to me happened and is over, but if I speak up there's a chance to prevent the same thing from happening to another person. There's no reason it should happen to anyone ever. There is no room for carelessness in fertility treatment. Patients are going through enough without someone's thoughtless .
So there's still a little to do before a transfer. I need to redo infectious disease bloodwork. I may also have to repeat the HSG since it's been 3 years since I last had it with my initial pre-IVF workup. I need to order meds. We need to decide if we're doing the lovenox and prednisone again this cycle. We're still waiting for results of our embryos PGD testing, which I'm expecting to take a while because of the holidays.
Tuesday, December 26, 2017
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